Every year, we take a look back at the topics we’ve covered and the things that have been important to HR Directors…  Read more

Having introduced the Senior Managers and Certification Regime across financial institutions and dual-regulated insurers in recent years, the FCA is about to…  Read more

Understanding your customer and embedding that understanding into your business is the key to great customer service. These two things should always…  Read more

You don’t always have to recruit externally in order to fill a skills gap. In fact, with a well-designed learning and development…  Read more

Even if you’re not at school, there’s a definite ‘new term’ feeling about September. Everyone is back from holiday and focused on…  Read more

When you spend all your time thinking about work, checking on work, talking to work and planning more work. Employers and employees…  Read more